If you do not agree to any of the terms and conditions, please do not use this website..
Goods and services displayed on this site are available for purchase only by those persons over 18 and who have full capacity to enter binding contracts. If you are under 18 you may only use this site under the supervision of a parent or guardian.All goods and services displayed on this site are in Australian dollars and inclusive of GST.
All the material that appears on this website including, but not limited to, images and illustrations is protected by copyrights, trademarks and other intellectual property rights. Unless otherwise indicated, copyright in all works and subject matter on this Site is owned by Ook Home Living. Except as permitted under the Copyright Act or other applicable laws this Site or any portion of this Site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted.
The personal information we collect about you will include information you give us when you place an order for the purchase of a good we supply. This personal information will include your name, address and contact details, and may include other personal information we collect in the course of a transaction. We will only ask for and use personal information we reasonably need for the proper conduct of our business.
Personal information is collected for the following purposes:
· to enable us to provide you with appropriate products and / or services
· to consider applications and approaches you make to us
· to maintain your contact details; and
· to fulfill our legal obligations under applicable laws, rules and regulations.
The personal information we normally hold relates to:
· the products and services we provide or have provided to you
· your contact details.
How the information is used
We only use and disclose personal information about you for the purpose for which it has been disclosed to us or for purposes which reasonably would be understood to be related. For example, we may use your personal information to inform you of products and services which may be of interest to you. However, we do respect your right to ask us not to do this. We do not sell, rent or trade personal information. We will provide personal information as required by applicable laws or regulations. Laws and regulations regarding the use of personal information may vary by jurisdiction. We will comply with laws and rules in the relevant jurisdiction. If you have received any promotional material and do not wish to receive further promotional material, please let us know and we will respect your request. We do not engage in unsolicited telephone or email marketing.
Keeping information secure
We take all reasonable care to protect the information we hold. Access to and use of personal information is limited. Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.
You can contact us to request access to your information. In normal circumstances we will give you full access to your information unless there is a legitimate legal or administrative reason to deny access. If access is denied, we will explain why this is the case.
Payment & Delivery
Shipping Costs are calculated at checkout. For orders within Australia, small items are sent by Sendle, larger items will be sent via Courier Service.
At Oak Home Living we do endeavor to ensure all deliveries are to the timescales stated via email receipt after purchase, however from time to time there can be unexpected delays during transit that are beyond our control.
During sale times, please allow an additional 48 hours for goods to be dispatched to the time frame outlined under the specific item's availability.
Oak Home Living will deliver the products to you only once the payment has cleared into the specified Oak Home Living bank account. Oak Home Living reserves the right to decline any payment that is believed to be fraudulent and exercise its lawful remedies if a dispute arises over payment through your credit card provider. If your credit card provider rejects a payment when due, Oak Home Living at its discretion may delay or cancel delivery of any order you have placed.
We are currently unable to deliver internationally. This is a service that we plan to offer in the future but for the time being we are unable to deliver outside of Australia.
If you are unhappy with the products you have received or simply change your mind, you may return it to us within 14 days of the date you received it.
You will however be responsible for all shipping charges to facilitate a change of mind return. A store credit voucher in an amount equal to the price you paid for the product, less all shipping costs, will be provided to you in exchange for the change of mind product. Please note that refunds for change of mind returns are not offered by Oak Home Living.
Items are to be returned in 'as-new' condition and secured in their original packaging.
Store credit voucher codes will be valid for one (1) year from the date of issue.
If a product has been damaged in transit on route to you, or a product is found faulty on arrival, please contact us immediately with photos documenting the damage or fault incurred.
Every effort has been made to ensure the colours displayed on this site are accurate, however actual colours may vary.